Attend Anywhere Video Consultations
With the support of NHS England and NHS Improvement we are now offering video consultations - Attend Anywhere - to some of our patients. This forms part of our COVID-19 (Coronavirus) response.
The decision to offer this type of appointment will be made by a medical professional depending on your individual care needs.
Video consultations are easy to use and are often more convenient – saving you time and money.
Attend Anywhere is a secure web-based platform for patients with pre-arranged video consultation appointments. You can use the platform on any PC, Mac or iOS / Android device, using Google Chrome (for PC / Mac / Android devices) or Safari (For iOS devices and Macs).
If you are due to have a video consultation, we will schedule your appointment as normal and send you the details of the appointment date and time.
Find out more about how your consultation will work:
Before your appointment, please test your equipment. You can do this here:
On the date and time of your appointment you will be able to enter your clinic below via the ‘start video call’ button. It is a good idea to enter the waiting room a few minutes early.
Ensure you complete all details including your date of birth and a phone number we can call you back on if there are any difficulties. We will not store the details you submit and any details will be transferred securely.
The Outpatients Department
The Outpatients Department provides a service for patients who have been referred for an expert medical opinion and or treatment for medical conditions, or are being reviewed after initial appointments or treatment/surgery.
Our departmental objectives
Our philosophy within the Outpatient Department is to treat everyone with dignity and respect. Patients are to be given the appropriate information, treatment and support.
We aim to provide a welcoming and safe environment to all our patients and on arrival at the department; patients will be greeted by our experienced nursing and reception staff.
We frequently audit our service in order to continually enhance our patients’ experience.
On arrival at the Outpatient Department
On entering the main hospital entrance there are volunteers who can direct you anywhere within the hospital. Our volunteers are able to provide a wheelchair service should this be required. There is a WRVS shop and café area for light refreshments, magazines and newspapers.
If you have an outpatient appointment, please report to the outpatient reception desk. Please give your appointment letter to a member of the reception team so that your arrival can be recorded.
You will be asked to confirm your personal details, eg your name, address, date of birth, next of kin and your general practitioner. This information is extremely important in ensuring your patient records are kept up to date and will remain confidential.
We offer a coaster system to patients who wish to leave the department for refreshments should there be a delay in clinic. You will be recalled back to the department as soon as the doctor/nurse is ready to see you. Please ask our reception staff for further information.
After your appointment, you will be given a form to give to our reception staff. This will give us the information that we need to provide you with a follow up appointment if necessary.
Who will I see?
We work with a wide variety of staff within outpatients including Consultants and their medical teams, specialist nurses, dental nurses, qualified nurses, health care workers, dieticians and various clerical support staff.
We also support medical and nursing students as well as students from local schools and colleges who are considering a career within the National Health Service.
The Outpatient Department is open from 8.30am until 5.00pm, Monday to Friday. However, extra clinics are often scheduled in the evening and at the weekend.
How to contact us
If you have any queries please do not hesitate to contact us and a member of our outpatient staff will be available to help you.
Booking centre: 01625 663333. The booking centre is open from 8.30am until 4.15pm. Due to staffing levels, the call centre system may be turned off earlier than usual and the patient is advised to call back the next working day.
Free answerphone service: 0800 137962 (where you can leave a message)